This document outlines the basic services that are available to AE faculty
and staff from the AE Computer Support Staff (CSS). The group presently
consists of one full-time staff member and two other staff members with
part-time responsibilities. They support computing in AE in the areas
of
- Operating system support for Windows XP/2k/NT and Linux; limited support
for Windows 95/98 and MacOS..
- Hardware problem diagnosis; Dell and Gateway warranty reporting/repair;
component replacement when parts are standard commodity types.
- Local area network administration (port activation, IP address assignment)
and problem diagnosis.
- Operation of the AE email system, the AE servers and the AE web site.
- Classroom A-V equipment (in connection with OIT).
- Application software support for Eudora, MS Office, Navigator/Communicator,
IE, and limited GT administrative software.
- Printer management (cartridge replacements) and problem diagnosis
only.
- Consulting in selection of appropriate computer hardware.
- AE Computing and Network Policy
- This document (pdf) describes in detail the computing and network
policy in AE.
- Computer Support Staff and
Responsibilities
- A listing of the AE computer support staff and their responsibilities.
- Faculty/Staff Email and AE Domain
Accounts
- How to get an email and AE computer account for faculty and staff.
- Public Computer Laboratories
- A description of the public computer labs maintained by AE.
- Classroom and Conference Room A-V Systems
- How to use the A-V systems in the main AE classrooms and conference
rooms.
- Services
- A description of the computing support services available in AE.
